Shipping policy

🚚 Shipping Policy — Horizonteutilities.com

Last updated: July 1st, 2025

At Horizonteutilities.com, we are committed to delivering your order safely, efficiently, and on time. This policy outlines our shipping timeframes, methods, and costs.

1. Countries We Ship To

We currently ship to:

  • Kuwait

  • Other Gulf countries (upon request)

2. Processing Time

  • All orders are processed within 2 to 5 business days after payment confirmation.

  • Processing may take longer during sales or new product launches.

3. Estimated Delivery Times

  • Kuwait: between 30 to 90 calendar days

  • Other countries: depends on the destination and shipping method
    Note: Customs delays may occur and are beyond our control.

4. Shipping Methods

We partner with trusted international carriers. The shipping type (economy or express) can be selected at checkout when available.

5. Shipping Costs

  • Shipping rates are automatically calculated at checkout based on your destination and package weight.

  • During special promotions, free shipping may be offered depending on the product selected.

6. Tracking Information

Once your order ships, you will receive an email with a tracking number and instructions to follow your delivery.

7. Duties and Customs Fees

  • Customers are responsible for any customs duties, import taxes, or other charges required by their country.

  • We recommend checking with your local authorities before placing an order.

8. Incorrect Addresses

We are not responsible for failed deliveries due to incorrect or incomplete shipping addresses. Please review all details before confirming your order.

9. Contact

📧 Email: support@horizonteutilities.com
🌍 Website: www.horizonteutilities.com