Refund policy
🔄 Return Policy — Horizonteutilities.com
Last updated: July 1st, 2025
We want you to be satisfied with your purchase. If for any reason you're not happy with the product, we offer a 07-day return policy.
1. Return Period
You have up to 07 days from the date you receive your order to request a return.
2. Return Conditions
To be eligible for a return:
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The item must be unused, undamaged, unwashed, and in the same condition you received it
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It must be in the original packaging, with all tags and accessories (if applicable)
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Proof of purchase is required (order number, email, etc.)
3. Items Not Eligible for Return
Some items cannot be returned:
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Final sale items or clearance products
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Opened or used cosmetics or makeup
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Personal or intimate items (e.g., facial scarves, intimate veils)
4. How to Start a Return
To initiate a return:
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Email us at support@horizonteutilities.com with the subject "Return Request"
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Include your order number and reason for return
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We’ll reply with instructions and the return address
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Once we receive and inspect the item, you can choose:
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A full refund
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Store credit
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Exchange for another item
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5. Return Shipping Costs
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Return shipping costs are the customer's responsibility, unless the return is due to our error (e.g., wrong or defective item)
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Once approved, your refund will be processed within 7 business days after receiving the item
6. Contact
If you have any questions, feel free to contact us:
📧 Email: support@horizonteutilities.com